SERVICE TEAM MEMBER (F/T) (P/T) (Night Shift ONLY)

Our Whizascoots need constant tender loving care! They need to be regularly fed, showered and taken for a walk. They are also very loyal and prefer to be handled by someone who they trust and who already has a relationship with them.

1. Responsible for all preventive and remedial vehicle repairs, upkeep and maintenance;
2. Perform in-field swaps of vehicle batteries as and when required;
3. Responsible for the daily fleet maintenance checks, ensuring that all vehicles are kept clean and, in a road-worthy condition;
4. Rebalance vehicles within the service area;
5. Perform minor repairs onsite and refer major repairs at the vehicle technical facility;
6. Works in close co-operation with the Customer Engagement Team and other Service Team members to ensure the smooth running of sharing-system, ensuring the information systems are maintained updated at all times;
7. Maintains a clean and safe working environment.

Service Team Members are expected to have:

• Ability/Flexibility to work non-standard hours including weekends, nights and adverse weather conditions.
• Engage with and respond professionally to customers in the field
• Have an existing and valid working permit to work in Malta
• Ability to use standard industry Power Tools, lift up to 30kg, work at heights (ladders, scaffolding), and generally fit for manual work.
• be comfortable working outside under different weather conditions
• have a valid driving license (C1 preferred)
• understand Occupational Health & Safety

Please send us your CV with an intro letter to [email protected] as soon as possible.

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CUSTOMER ENGAGEMENT REPRESENTATIVE (F/T) (Shift)

As part of the Customer Engagement Team, you will provide first level support to customers via the group hotline, social media, e-mail and perform general office administration duties supporting the fleet support team and service teams.

A passion for excellent customer experience, a post-secondary level of education, being computer conversant and an excellent command of the English language are requirements for this role.

Knowledge of another major language will be considered an asset.

Responsibilities:

• Handle customer queries through Live Chat, email, phone
• Ability to work independently, take quick decisions and quickly resolve issues
• Escalating to relevant departments and following up on the resolution
• Working with multiple back offices, internal tools as well as engaging 3rd parties to ensure customer queries are answered and/or resolved in a timely and correct manner
• Assisting customers encountering issues and providing information as and when necessary
• Create reports and provide statistics

Requirements:

• Customer Support experience
• ProActive attitude and Pleasant personality
• Strong PC and internet skills
• Good online attitude
• Very good problem-solving skills
• Strong attention to detail
• Strong team player
• Staff will be required to work shifts 24/7
• In possession of a valid driving licence

Send us an email to [email protected] with your CV and introduction letter telling us of your passion and reasons for being part of our team.